Dear readers…

 

I have not been updating the blog for a long time. It is very busy time at university and I have to submit all my assignments before 6 of May.

 

Anyway, think I have good topic to right about… Today I wish to talk about my experience of being the customer of Lloyds TSB (Totally Sad Bank). Looking at the image of the black horse in the bank logo I had not suspected that promises given to me and other customers were just an intelligent lies.

 

The company attempts to communicate service excellence, added values and quality but in the reality I feel like rider who has just fell down from the saddle… while the horse has ran away. In this …metaphoric way I would like to say that from the very beginning Lloyds TSB (Truly Sadistic Bank) treated me as a lower species.  When I opened account they gave me basic account…so I could not even use my card while shopping. After more than a year …I went to the bank and asked for better account. I was informed that I will never get better one because “ we have given enough visa cards to Polish ..and other Easter European “. How lovely…I had thought.

 

I was also rejected the loan to cover university fee so I had to use a credit card instead… They told me that their system refuse to give me any loan at that stage.

 

After three years with the same bank …I still have only 50 pounds overdrawn. It is ridicules, if taken to account that since three years I have been receiving regular income from NHS Hospital in average 750 pounds per month.

 

 

Eventually, Yesterday I wanted to buy a ticket to Genoa (Italy) via online …and I have tried twice but I have got information that the transaction has been rejected by my bank. I have decided to use my friend card to buy it and agreed with him to transfer the amount of money to his account. Later on I found out that I have not enough funds to do it as my money have been taken from my account… and because I had tried to buy ticket twice …my account had been deducted twice…:/. In order to claim my money back …I had to go threw three fruitless conversations with Lloyds’ employees. They were not able to help me….

 

Fortunately, the airline company was able to solve my problem …They have even taken my mobile number so I have not have to hold the line as in the case of Lloyds.

 

Yesterday I decided I want to close my bank account in Lloyds. I expect competency and commitment from people who assist me …because I believe I deserve to be treated as a customer…

 

kate